Last updated: February 5, 2020
A Return Goods Authorization (RGA) number is required.
Please read the following information before requesting an RGA number:
Southwest Performance will accept returns within 30 days of purchase.
The customers are responsible for the RETURN SHIPPING FEE.
We will exchange UNUSED, re-sell-able, original packaged item(s) for another item(s) of equal value.
If the new item is of higher value, you will be responsible for the price difference.
All returns must have an RGA# on the package or it will be refused at the time of delivery.
An RGA number is required for all returns. Please write the RGA number on the outside of the shipping package or on the packing slip, where it is visible.
Please do not write on the original manufacturer’s box.
Please note that any product returned for reasons other than being defective or damaged may be subject to a 25% restocking fee or $15.00 administrative fee (whichever is greater), and/or an in-store credit at our discretion.
If an undamaged order is refused by the customer at the time of delivery, the customer will be responsible for all shipping charges to and from our location.
Please return all products in “as-new” condition, in the original packaging with all the original warranty cards and installation instructions.
There will be a $35.00 re-boxing fee for products returned in a damaged box. All returned merchandise will be inspected, and if they are not in “as-new” condition, additional charges will apply.
Southwest Performance will not accept returns on products that were damaged as a result of abuse or improper installation. Southwest Performance is not responsible for items not fitting or working correctly if the customer has given incorrect information or ordered incorrect parts.
No returns on electrical items, painted or custom ordered items.
If you have any questions regarding returning an order, please contact our customer service at email@example.com or visit our Contact Page
Southwest Performance Parts
1810 W Northern Ave.
#A5 – 105
Phoenix, AZ, 85021
NOTICE: ALL returns must be shipped back to our fulfillment warehouse WITH an RMA/RGA number attached to the product to be considered for eligibility to receive a refund or exchange! RMA/RGA numbers can be requested from our support team at firstname.lastname@example.org DO NOT ship unsolicited packages to the above address.